Course Overview

Emotional Intelligence is the single most important indicator in producing people who are able to work effectively in organizations at the highest levels. Longer term sustainability, requires that people go beyond I.Q. and develop their full E.Q. This course is an invitation to go on a journey of self-awareness and develop effective and professional interpersonal skills. Furthermore the course helps you understand and manage your negative emotions and increase your resilience. In fact it is known that it is not the hardest working or most intelligent people who succeed, but people who have high levels of emotional intelligence and who are able to illicit the cooperation of their colleagues and lead and motivate teams of people. EQ explains why some people excel while others who appear to have similar capabilities lag behind. This course will contribute to both personal excellence and greater leadership capabilities. We explore the solidity of our self confidence and the way in which it supports our sense of competence, capability and ability to win out in changing or adverse situations. The course helps delegates develop a range of tools and techniques for building their emotional intelligence for an effective and successful life.

Module 1: Emotional Intelligence and Self-awareness

Self-awareness and Mindfulness
Emotional Intelligence Core competencies
Johari’s window
Enneagram Personality Test
Locus of Control
Being a victim or being empowered

Module 2: Interpersonal Skills and Communication

Developing polished interpersonal skills with staff and colleagues
Listening Skills
Getting along with my manager
Transactional Analysis
Deal with tension and conflict more constructively
Conflict Management techniques
Learn how to give honest and candid feedback appropriately
Learn to receive negative feedback constructively
Good interpersonal behaviors
How to work well with people
The iceberg model – the Enneagram compulsions
Communicating assertively
Assertiveness techniques
Assertiveness test
Dealing with aggressive people in the workplace
Showing appreciation

Module 3: Self-regulation: managing negative emotions

The skills of self-regulation
The skill of shifting focus and attention
Recognising negative emotions & their negative impact
Temper negative responses
Techniques for managing and controlling one’s negative emotions
Managing anger – the Amygdala hijack
Learn how to work more effectively with difficult people
The ability to heal – the healing process
Finding the gift in difficult times
Managing stress

Module 4: Developing a positive emotional focus

Counting your blessings
Making a daily choice to be happy
The law of positive attraction
Learn how to channel energy and enthusiasm to motivate
Developing empathy
Empathy in the workplace
Emotional Intelligence Test

Module 5: Self Confidence and Resilience

Appreciating yourself
Building self-confidence
Resilience: Bouncing back quickly after a setback
Resilience and determination

Module 6: My Purpose and Goal Setting

Identifying my soul purpose or life purpose
Reflections on my talents, gifts and core genius
Motivation, passion, and energy
Life Balance – developing a balance to manage stress
Setting long term goals and objectives
Implementing goals
Considerations, fears & roadblocks
Developing an orientation for taking action
Spiritual & emotional intelligence