Privacy Policy

Imbokodo Innovations International is a professional training and skills development company registered in South Africa (CSD Reg: MAAA0370872). We are the data controller responsible for your personal information collected through this website and our training programmes.

Contact details:
Email: info@imiinternational.co.za
Phone: +27 83 703 7947
Website: www.imiinternational.co.za

We collect personal information in the following ways:

Information you provide directly:

• When you register an account: name, email address, phone number, job title, organisation, province and country
• When you register for a course: the above plus session preferences and special requirements
• When you submit an enquiry: name, email, phone, company, and the content of your message
• When you request in-house training: organisation details, delegate count, preferred dates

Information collected automatically:

• IP address (for security and fraud prevention only)
• Browser type and basic device information (via server logs)
• Pages visited and time spent on our website (via analytics)
• Session cookies required for website functionality

We use your personal information only for the following purposes:

• To provide training services — processing registrations, sending confirmation emails, managing your training history
• To communicate with you — responding to enquiries, sending booking confirmations, updating you on course changes
• To manage your account — maintaining your client portal, authentication, and profile
• To improve our services — understanding how delegates use our website and which courses are most popular
• For security and fraud prevention — protecting our website and clients from unauthorised access
• To comply with legal obligations — maintaining records as required by South African law

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Under the Protection of Personal Information Act (POPIA) and applicable data protection law, we process your personal information on the following grounds:

• Contract performance — to fulfil training registrations and deliver the services you have requested
• Legitimate interests — to operate and improve our business, communicate about our services, and ensure the security of our systems
• Consent — where you have specifically agreed to receive marketing communications from us
• Legal obligation — where we are required to process information to comply with applicable South African law

We do not sell or share your personal information with third parties except in the following limited circumstances:

• Service providers — we may share information with trusted service providers who assist us in operating our website and delivering training (such as email providers), but only to the extent necessary and under confidentiality obligations
• Legal requirements — we may disclose information where required by law, court order or government authority
• Business transfers — in the event of a merger or acquisition, your information may be transferred to the new entity subject to the same privacy protections

All third-party service providers are required to handle your personal information securely and only for the purposes we specify.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected:

• Client accounts — retained for as long as your account is active, plus 3 years after your last interaction
• Training registrations and records — retained for 5 years from the date of training (required for certificate verification)
• Enquiries and correspondence — retained for 2 years from the date of submission
• Financial records — retained for 7 years as required by South African tax law

After the applicable retention period, we securely delete or anonymise your information.

Under POPIA and applicable data protection law, you have the following rights regarding your personal information:

• Right of access — you may request a copy of the personal information we hold about you
• Right to correction — you may request that we correct inaccurate or incomplete information
• Right to deletion — you may request that we delete your personal information, subject to our legal retention obligations
• Right to object — you may object to our processing of your personal information for marketing purposes at any time
• Right to data portability — you may request a copy of your information in a structured, machine-readable format
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@imiinternational.co.za. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Regulator of South Africa if you believe we have processed your information unlawfully.

Our website uses the following types of cookies:

• Strictly necessary cookies — required for the website to function, including session management and security. These cannot be disabled.
• Functional cookies — remember your preferences and settings to improve your experience.
• Analytics cookies — help us understand how visitors use our website so we can improve it. No personally identifiable information is collected.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. We do not use advertising or tracking cookies.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it, including:

• Encrypted password storage using industry-standard bcrypt hashing
• HTTPS encryption for all data transmitted to and from our website
• Protection against SQL injection, cross-site scripting and CSRF attacks
• Rate limiting on login attempts to prevent brute force attacks
• Regular security reviews of our platform
• Restricted access to personal data on a need-to-know basis

While we take all reasonable steps to protect your information, no system is completely secure. If you believe your account has been compromised, please contact us immediately at info@imiinternational.co.za.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will:

• Update the "Last updated" date at the top of this page
• Notify registered users by email where the changes materially affect their rights

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: